Do you ever conduct the “small search” for your own business online? Let’s confess it, it’s pleasant to see mentions of your company and enjoy a bit more exposure to the world around and excellent online reputation.
But what if one day this search yields results that are, ahem, less than flattering?
Imagine an angry Yelp rant about how horrible your service is appearing on that very first page of Google search results.
Many businesses actually dread this situation. The good news is, bad reviews don’t mean bad business. In fact, even the businesses with the highest quality of services don’t dwell in a magic “5-star-review” world and have their share of online “badmouthing”. The important thing about negative online reputation is how you handle it. For some it may be downright awful, while others may use it as a way to showcase how thoroughly they approach customer reviews and how much they care for each client!
Let’s make sure you belong to the second category by looking at some practical steps for dealing with negative online reputation.